Terms,
made clear.

1. The service

Lumora Roomify provides room-planning tools and, when available, AI-generated room photos and videos. AI output is a visual concept only. It is not architectural, structural, safety, electrical, financial, or purchasing advice.

2. Accounts and responsibility

Use a valid email address and keep your account credentials private. You are responsible for activity through your account. Do not create accounts for another person without their permission.

3. Acceptable use

• Only upload photos, videos, and text that you have the right to use.
• Do not use Lumora to bypass payment or credit systems, manipulate Gift Cards, probe security controls, automate abuse, impersonate others, or interfere with the service.
• Do not upload unlawful, harmful, discriminatory, or infringing content.

4. AI generations, payment cards and credits

AI generations may require a valid credit or a separately activated paid plan. Before paid AI features are activated, Lumora may require a credit or debit card through Stripe to process payments securely and help prevent misuse. Lumora does not receive or store full payment-card numbers. We will clearly show the price, payment terms and any recurring payment before a card is charged. Until payment and AI features are activated, no card is collected and no charge is made.

Availability, result quality, processing time, and output are not guaranteed. We may pause a generation if technical or security controls require it.

5. Security review and suspected misuse

Lumora may use technical signals and automated checks to identify suspected fraud, cheating, account abuse, or attempts to bypass credits. A signal is not a final finding of wrongdoing. When a concern is detected, Lumora may temporarily pause affected credits, requests, Gift Cards, or account access while the case is reviewed.

We will provide a reasonable way to contact us about the case. The account holder has 15 calendar days from our notice to reply at support@lumora-roomify.com. A person, not the automated system alone, reviews the information before a final restriction decision.

Lumora does not automatically charge a CHF 50 fee or any other penalty to a payment card solely because an automated system identifies a possible rule breach. Any paid claim or fee would require a separately disclosed and legally reviewed basis.

6. Suspension, termination and deletion

We may restrict or end access where necessary to protect users, prevent misuse, comply with law, or enforce these terms. We aim to explain the reason where doing so does not compromise security or an investigation. You may request a review through the support address above.

You can delete your account and associated Lumora data directly in My account by confirming with your password. This action is permanent. Certain payment records may be retained only where tax, accounting, or other legal obligations require it.

7. Privacy

Your use of Lumora is also governed by the Privacy Policy, which explains how personal data and security information are handled.

8. Changes and contact

We may update these terms as Lumora changes. Material changes will be indicated by updating the date above. For support, cooperation, contracts, or questions about these terms, contact support@lumora-roomify.com. We aim to respond within seven calendar days.